Coping with workplace incivility in the foodservice industry
نویسندگان
چکیده
The purpose of the study was to explore employees’ appraisals and coping responses workplace incivility in foodservice industry. Five group interviews with workers were conducted. 13 different types experienced or witnessed identified. Positive-benign, irrelevant, negative found, as well four major themes. These active, passive, proactive reappraisal, encompassing twelve forms behaviors. Additionally, described a daily stressor which can be expressed part culture
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ژورنال
عنوان ژورنال: Journal of Human Resources in Hospitality & Tourism
سال: 2023
ISSN: ['1533-2845', '1533-2853']
DOI: https://doi.org/10.1080/15332845.2023.2180964